Welcome to Primo Dynamic Lighting store !

Shipping & Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns will include a 15% restock fee

Customer returning a product is responsible for all shipping expenses.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Custom Builds (Prebuilt headlights, tail lights,  tow mirrors, and 3rd brake lights)

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, or any item that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at exclusive.illuimnations@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exclusive.illuimnations@gmail.com and send your item to: 6188 indigo ave Rancho Cucamonga California United States 91701.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Shipping takes 3-7 business days depending on location. Shipping outside the US may take 7-21 days. After purchasing a product please allow 2 days for payments to process. Due to different bank poilicies, payments may take 2-48 hours to proccess. We will ship your order as soon as we recieve your payment.

Please refer to our return policy to ensure a full refund on your product before shipping your product back to Exclusive Illuminations
To return your product, you should mail your product to: 6188 indigo ave Rancho Cucamonga California United States 91701.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refusal of Service

We the people at Exclusive Illuminations reserve the right to refuse service to anyone. Any use of profanity or threats towards an Exclusive Illumination employee gives us the right to refuse service which include the purchases of goods, warranty exchanges, and returns. We respect our customers and hope to be treated the same.

Warranty

Exclusive Illumination products are warranted to be free from defects in materials or workmanship for 90 days from the date of purchase from an authorized dealer of Exclusive Illumination products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Exclusive Illumination; or (v) damage to a product that has been modified or altered without the prior written permission of Exclusive Illumination.